Skip to content

Communicating with deaf client at your service agency

How do you communicate with your new deaf client at your service agency? This toolkit provides guidance for counselors and professionals.
Cover for "Toolkit for Working with the Deaf and Hard-of-Hearing" on communicating with deaf clients

Share This Post

Share on facebook
Share on google
Share on twitter
Share on linkedin

You work at an agency that helps people access healthcare and prescription drugs. Now a new client walks in who is deaf. How do you communicate with your deaf client? And how do you ensure they receive the same needed services as others? This toolkit guides counselors and professionals. It explains different ways that deaf people communicate during a conversation. Meanwhile, it describes how deaf people use the phone, and how this helps you communicate. The toolkit also explains U.S. law protecting the rights of deaf clients.

The Make Medicare Work Coalition published this toolkit in 2012. Some of its advice is useful for communicating with deaf clients in any country. For example, deaf people in every country communicate in many different ways. Thus, strategies that work well with one deaf person might not work for another. But some of its advice is only useful in the United States. You will want to contact local deaf organizations in your country for more guidance. For example, your country will have different laws. It might also have different phone technology for deaf people.

This PDF file is partly accessible for people using screen reading software. But they may have some difficulty. For example, the file does not use bookmarks or say its natural language.

Also explore other resources for communicating with deaf clients or patients.

Click here to show & hide the transcript with descriptions


How did you like this resource? 1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)


More Resources to Explore

Deaf Women Entrepreneurs

For some Deaf women around the world, starting their own business has been an important solution. Meet Deaf women entrepreneurs from Zambia, South Africa, Gambia, and Ethiopia

Cover of a report entitled "Disability Data Review: A collation and analysis of disability data from 40 countries". The color image on the cover shows an adolescent boy looking toward the sky while holding a large orange ball in his hands. More children are playing behind him in an open green field. Trees are visible further in the background.

The Disability Data Portal

The Disability Data Portal shares data and statistics related to people with disabilities. These measure 16 indicators in 40 countries.

Do You Want To Share a Resource?

drop us a resource and keep in touch

A tree with different resources like website, email, social media